Terms & Conditions

Terms & Conditions

1) Shipping Information

We currently only ship our products to UK addresses.

Recyclable packaging

We try to send all of our orders in reused boxes, envelopes and packaging. We aim to not use any plastic and use recyclable materials however sometimes (e.g. with glass jars), bubble wrap is needed. Once this supply has been used up we will switch to a better alternative.

Cost of postage

In order to keep our prices affordable we use the most cost effective postage method possible, this is typically 1st or 2nd class Royal Mail postage.

All orders over £15 will receive FREE 2nd class Royal Mail delivery. Please check the free delivery box at checkout. This will typically arrive between 3-5 working days.​

Order Tracking
When your order is posted you will receive an email from us. This means it has been sent at the post office or delivered to you.

Damaged or undelivered items

We have proof of postage for all items, so in the unlikely event that your order shouldn’t arrive we will be able to claim from the postal company. If your order is returned to us for non-delivery / non-collection, we may have to charge you again for re-delivery.

If your delivery is not received within 7 working days please contact us and we will find out what has happened to it.

If your parcel or items arrive damaged, which we hope is very unlikely, please contact us. It would be helpful if you take a photograph so we can use it as evidence. Once you have spoken to us we may ask you to send the damaged items including the packaging back to us. Please do not throw anything away as it may impact our ability to refund you. If we ask you to return damaged good we will refund you the postage fee. Please do not return damaged items before contacting us.

2) Returns

It would be a shame if you didn’t love our products, however we understand sometimes this happens. We will happily refund your money if you are not happy with or no longer want your purchase. However, there are a few conditions:

  • The items must be returned within 14 days of the original postage date
  • You must contact us at hello@ecolivingideas.co.uk and follow the returns instructions supplied
  • The product must not be used and should be returned in the condition it was sent. If it was received damaged please explain this and take a photograph so we can see the issue.
  • It must be returned in the original packaging.

Unfortunately, we can’t refund the original postage costs or the cost to return the item to us. We advise that you receive proof of postage and have this tracked to cover you in case it doesn’t arrive

Once the item(s) has been received and the condition checked a full product refund will be given within 7days.

If you have any questions about your product or returning them please email us at hello@ecolivingideas.co.uk

Important: Refunds can only be credited against the payment method used to make the purchase.

Please direct all returns to:
Eco Living Ideas – Returns, 10 Redmill Drive, Lee on Solent, PO13 9JE

3) Cancellations

If you need to cancel an order please e-mail us as soon as possible to hello@ecolivingideas.co.uk
If the order has not shipped at the time we receive your request we will issue a full refund. If the order has already posted, we regret that we cannot cancel the order. Please see the returns policy for returning your order and requesting a refund.

4) Ordering & Payment

The Payment Providers we currently use are PayPal and Stripe. You don’t need a PayPal account to make a payment through that system, this just allows us to receive your payment securely.

All prices on our site are in GBP and include VAT.​

Payment cards accepted: Credit cards and debit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner’s Club and EnRoute. Any payment accepted by PayPal.

Payment cards not accepted: Procurement and private label credit cards such as a department store credit card. Debit cards requiring a numeric password and pin-pad for entry.

5) Product Information

All the information we have included about our products on the website is correct to the best of our knowledge. If you believe any information is incorrect please contact us.


The sourcing of our products is very important to us. We will always strive to have the best quality products possible whilst maintaining affordable prices. As we grow as a brand our aim is to be able to improve this further overtime. We will never knowingly advertise our products to be made from materials that they are not. Where products are sourced from other companies we rely on the information they provide us.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We track stock levels and our store should be able to identify if a particular item is in stock. If an item you want is not available please email us via the contact page or directly at hello@ecolivingideas.co.uk and we will let you know when it is likely to be available.

6) Privacy Policy

Our full Privacy Policy can be viewed on our website.

7) Contact Us

By email using our contact us page or directly hello@ecolivingideas.co.uk

8) Pricing and VAT

All prices (including Postage charges) quoted are gross figures and include VAT at 20%.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

9) Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

10)  Data Protection

We will never ask you to give us information which we do not need to either process your order or send you information which you have previously agreed to.

If at any time you wish us to remove your information from our system you can contact us at hello@ecolivingideas.co.uk and we will remove any information we hold. Likewise if you wish to know at any time what information we hold you can request this from the same email address.​

We will never sell your information to a third party. However, we may at times use your data for targeted marketing purposes either by sending you an email or targeted advertisements online.

It may also be necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service of the specific application, or as otherwise required by law.

11) Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We may use cookies to help us identify and track visitors, their usage of our website, their website access preferences and successful referrals they make. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our websites, with the drawback that certain features of our websites may not function properly without the aid of cookies.

12)  Warranty disclaimer

Our products do not come with warranties as their longevity is dependent on how you care for the products and or use them.

If you are not happy with the quality of the products when you receive them please let us know immediately at hello@ecolivingideas.co.uk. Refunds can’t be processed if the product has been used. For more information please see our returns policy.

13)  Limitation of liability

Eco Living Ideas do not accept liability for injury or damage caused by the use of our products in a way which we have not recommended or in conjunction with other products. ​

14)  Advice

Precautions should always be taken, especially relating to mental or physical health, the ingestion of any items or use of products. When purchasing products or acting on any information we have shared you should ensure that it is suitable for you. Where required please see advice from a doctor.

Any information shared by any other persons on the website shall not be taken as the view of Eco Living Ideas or anyone associated with the company. We will not be responsible for any harm caused by information given by others. We will also not be held responsible for checking that any of the information they share is correct.

You should ensure that any products purchased for yourself or others are suitable for the user and that they are used in accordance with the instructions provided.

15)  Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Eco Living Ideas without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

16)  Transactions through ecolivingideas.co.uk

All transactions through this site are subject to our terms and conditions. By using you signify your agreement to be bound by these terms and conditions. These terms were last updated on 7th February 2021. You will be required to confirm during the ordering process that you have read these terms and conditions and agree to be bound by them. Please read them carefully and make sure that you understand them before you order any products. They do not affect your legal rights.

We may change these terms and conditions at any time for commercial or legal reasons. Any changes will take effect on the date that they are posted onto the site. You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

17) General terms and conditions  

We do not accept amendments to these Terms and Conditions.

We do not accept orders from children (meaning persons under the age of 18 years).

You may not transfer any of your rights or obligations under these Terms and Conditions to another person without our prior written consent. We can transfer all or any part of these Terms and Conditions to another organisation, but your rights under these Terms and Conditions will not be affected.

If these Terms and Conditions are terminated by either of us for any reason, neither of us will lose any rights which have already accrued.

If, at any time, we do not require you to comply with any part of these Terms and Conditions, this will not prevent us from doing so in the future.

If any part of these Terms and Conditions is disallowed or held to be ineffective by any court or other competent body, the rest of the Terms and Conditions will not be affected.

Your data protection rights are set out in our Privacy Policy.

We are required by law to tell you that sales can be concluded in the English language only and that no public filing requirements apply.

​We cannot be held responsible for any delay or failure to comply with our obligations if the cause for this delay or failure is beyond our reasonable control. This does not affect your statutory rights.

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts. If you are a consumer and you do not live in England or Wales, you can choose for your local law to apply.

We do not exclude or restrict our liability for death or personal injury resulting from our negligence or that of our agents and nothing in this clause shall operate to exclude, restrict or limit this liability. We will not in any event be liable for: (a) any economic loss or damage (including loss of profit, revenue, business, contract, goodwill, or other financial loss); or (b) any indirect or consequential loss or damage which is not reasonably foreseeable as likely to occur in the ordinary course of events. Each provision of this clause operates separately. If any part is disallowed or found to be ineffective by any court or other competent body, the other parts will continue to apply

18)  Indemnification

You agree to indemnify, defend, and hold harmless Eco Living Ideas its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.